Privacy Policy for Just Williams Ltd
At Just Williams Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website or our services. By visiting our website or using our services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1. Personal Information
We may collect personal information that you provide to us, including but not limited to your name, contact information (email address, phone number, and address), and other identifying information necessary for the services we offer.
1.2. Financial Information
If you choose to engage in financial transactions with Just Williams Ltd, we may collect and store financial information, such as payment details, for the purpose of processing payments and providing our services.
1.3. Website Usage Information
We collect information about your interactions with our website, including your IP address, browser type, pages visited, and the date and time of your visit. This information helps us improve our website and enhance your user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1. Providing Services
We use your personal and financial information to provide you with the services you request, such as wills and trust services.
2.2. Communication
We may use your contact information to communicate with you, respond to your inquiries, and send important updates related to our services.
2.3. Website Improvement
We use website usage information to analyse and improve our website’s functionality, content, and user experience.
3. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:
Service providers and partners who assist us in providing our services.
Legal authorities when required to comply with legal obligations or respond to legal processes.
Affiliates or successors in case of a merger, acquisition, or restructuring.
4. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to collect information about your website usage. You can manage your cookie preferences through your browser settings.
5. Data Security
We employ reasonable and industry-standard measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no method of data transmission or storage can be entirely secure, so we cannot guarantee absolute security.
6. Your Choices and Rights
You have the right to access, correct, or delete your personal information. You can also opt out of receiving marketing communications from us at any time. To exercise your rights or for any privacy-related inquiries, please contact us at info@justwilliamsltd.co.uk.
7. Changes to this Privacy Policy
We may update this Privacy Policy as necessary to reflect changes in our practices and services. We will notify you of any significant changes by posting a prominent notice on our website or by sending you an email.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
info@justwilliamsltd.co.uk
Customer Complaints Process
In the unlikely event of a complaint arising, Just Williams Ltd has a stringent process that should be adhered to.
Beginning the Complaints Process
If you are unhappy with the service you have received from Just Williams Ltd it is important that you raise this on a personal level initially – either in person or in writing so that Just Williams Ltd can try to resolve your complaint as quickly as possible. This should be sent to your main point of contact in the first instance. If this is not appropriate then you should direct your communications to the Managing Director, Jessica Williams.
If you are raising a complaint we would ask that you issue it as soon as you can following the instigating incident so we, Just Williams Ltd, can assist in a swift resolution or further action, should it be required.
Your complaint will be logged and you will receive an acknowledgement or offer of resolution within 5 working days.
If your complaint cannot be resolved from this first-stage process, please follow guidance for Formalising a Written Complaint / Taking Further Action.
Formalising a Written Complaint / Taking Further Action
We would aim to resolve all complaints within 5 working days. However, if we are unable to do this, or our offer of resolution is not deemed satisfactory then the complainant may issue a formal written complaint, detailing the incident(s) and the reasons why the previous offer of the resolution was not satisfactory. This must be sent to the Managing Director, Jessica Williams.
Your complaint will be logged, and you will receive an acknowledgement or offer of resolution in 10 working days. Just Williams Ltd will investigate the complaint and may request supporting documents or communications from the complainant to compile a full illustration of the incident(s). If the complainant is unable to contribute supporting documents or communications that compile the basis of the complaint Just Williams Ltd reserves the right to seek to dismiss the complaint.
Where the complaint is of an illegal nature (including fraudulent activities, violence or other significant breaches of professionalism and human rights in the UK, Just Williams Ltd will engage the services of external legal counsel.
Just Williams Ltd reserves the right to:
- Utilise the full timescales laid out in this process.
- Negotiate early closure of a contract in the event of the complaint not being satisfactorily resolved for all parties involved, or termination of contract for internal complaints from staff. This would be in the instances of maladministration, malpractice, injury, violence (or the threat thereof), fraudulent activity or other complaints deemed to have a significant negative and/or long-term damaging effect to either party or business.
- Seek legal advice on any and all complaints made, where required.
The Complainant:
- May request an update to the progress of their complaint at any time.
- Should refrain from sharing details of any ongoing complaints with any third parties.
All complaints are handled with confidentiality within Just Williams Ltd.
If a complaint cannot be resolved to the complainant’s satisfaction, they may seek further advice from public sources including, but not limited to:
Citizen’s Advice Bureau – https://www.citizensadvice.org.uk/
Ombudsman – https://www.citizensadvice.org.uk/consumer/get-more-help/how-to-use-an-ombudsman-in-england/
ACAS – https://www.acas.org.uk/
Ticket Purchases & Refunds
At all times do we, Just Williams, aim to deliver exceptional service and experiences. When you purchase tickets to an event, or online training session, we will always endeavor to deliver the very best – but occasionally circumstances beyond our control may prevent this from happening.
In the unlikely event of Just Williams having to cancel a ticketed event, all delegates will receive a minimum of 48hours notice and a refund (if a paid for event). If an individual delegate(s) is no longer able to attend a booked event for any reason, then we are unable to issue a refund if less than 5 working days notice is given.
All refunds are given at the discretion of the Senior Management Team. If you have any queries or concerns regarding this, please contact emma@justwilliamsltd.co.uk to discuss.